IT Support

Who

Engineers and technicians with years of experience and various certifications in cooperation with business consultants. 

What

Systems
Users
Operations
Applications

When 

Proactive (before a possible catastrophic incident)
Reactive (after an incident)
On client's demand

Where

Onsite
Remotely
Both

Why

prevent (failures, security breaches, data loss)
correct (bugs, errors, failures)
adopt (new technologies, new standards, ways of doing business)
perfect (procedures, business processes, productivity)